(Pre-Order) Hello Kitty & Friends Sweet Friends Box of 12 Figures

Thank you for shopping with us! Please review the following terms carefully before placing a pre-order.

What is a pre-order?

A pre-order allows you to reserve an item before it has been released or arrives at our store. By placing a pre-order, you are securing your item in advance.

Estimated release dates

All release dates and shipping timelines shown on the product page are estimates provided by the manufacturer or distributor and may change.

Please note:

• Release dates may be delayed, moved forward, or changed without notice

• Shipping timelines are not guaranteed
  

We will fulfill your order as soon as the item arrives and is processed by our team.

Payment

Pre-order items are charged in full at the time of purchase to reserve your item.

Your preorder is not considered secured until payment has been successfully completed.

Shipping & Pickup

Customers may choose:

• Shipping (shipping fees will be charged at checkout)

• Free in-store pickup (available once the item arrives)

Please note that our regular free shipping offer for orders over $55 does not apply to preorder items. Preorder shipping rates are calculated separately at checkout.

Customers selecting shipping are responsible for ensuring their shipping address is accurate and up to date. If your shipping address changes before your preorder arrives, please contact us as soon as possible so we can update your order before fulfillment.

Customers selecting in-store pickup will be notified once their pre-order is ready. Pickup orders must be collected within the hold period stated in the notification. Orders not picked up within that timeframe may be subject to cancellation and restocking fees.

Combining preorder and in-stock items

Pre-order items should be placed in a separate order from in-stock items.

If an order contains both preorder and in-stock items, fulfillment may be delayed until all items are available, or additional shipping charges may apply.

Cancellations

Because preorder items are reserved specifically in advance, preorders cannot be cancelled, changed, or refunded after the preorder deadline has passed.

Manufacturer / Distributor Changes

In rare cases, manufacturers or distributors may make changes to a product or be unable to fulfill an item.

This may include changes to:

• Packaging
• Release dates
• Product specifications
• Bonus items or accessories
• Final design details

These changes are outside of our control.

If a manufacturer or distributor cancels or is unable to fulfill an item, we will notify you as soon as possible and issue a refund for the affected item.